Registration Fees: $1,895 per attendee
The workshop fee includes all materials, breakfast for two days, lunch for two days, and dinner on the first night. Attendees are responsible for all of their travel costs and arrangements.
Don't Miss This Highly Interactive Two-Day Workshop
Every customer is on a journey, yet companies treat each customer interaction as if it's an isolated event. To improve customer experience, organizations must understand and cater to their customer's entire journey. As a first step...
Get out of your office and immerse yourself in a highly interactive two days in South Beach. Learn leading-edge approaches to customer experience (CX) management by creating and using customer journey maps. Even if your firm uses consultants to build customer journey maps, this workshop will provide you with the solid foundation required to gain the most value from those vendors.
This workshop is ideal for executives as well as individual contributors who are responsible for improving CX. We use a combination of presentations, group discussions, small group exercises, and individual projects to help attendees learn and apply leading-edge practices.
Who should attend?
This workshop is ideal for executives as well as individual contributors who are responsible for improving customer experience and are looking for a more practical, disciplined approach to use within their organization.
Why should you attend?
Registration fees: $1,895 per attendee
The workshop fee includes all materials, breakfast for two days, lunch for two days, and dinner on the first night. Attendees are responsible for all of their travel costs and arrangements.
Register soon -- space is limited!
Pre-Workshop Preparation
In the workshop, attendees will go through some of the steps for developing a draft customer journey map. To prepare for the exercises, attendees will be asked to identify a target customer who will be the focus of the persona development exercise and the “main character” of the customer journey map. To help with this, we recommend attendees think about in advance the target customer and a specific customer journey they would like to work on during the workshop.
We understand that plans change, so we want to give you as much flexibility as possible. But we also want to make sure that we are prepared for the right number of attendees. So we've developed this cancellation policy:
If you would like to pay via check or have Temkin Group invoice your company, then download and complete this form and either fax it to (617) 663-6124 or email it to workshops@temkingroup.com.
We've blocked a small number of rooms at the Surfcomber, a Kimpton Property. Use this link to make reservations or contact the hotel directly at call 800.994.6103 and give the group code: 18600700829 to reserve a room.
Here's how the hotel is described on its website:
Ocean views, sparkling pool, swaying palm trees. Direct beach access and easy, warm hospitality. Surfcomber Hotel, a Kimpton Hotel centered in South Beach, puts the best of Miami at your doorstep while taking you a world away from all your worries. Play hard, sleep well and indulge in luxury services and amenities at our boutique South Beach hotel.
Temkin Group is widely recognized as a leading customer experience research and consulting firm. Many of the world’s largest brands rely on its insights and advice to steer their transformational journeys. Temkin Group combines customer experience thought leadership with a deep understanding of the dynamics of organizations to help accelerate results. Rather than layering on cosmetic changes, Temkin Group helps companies embed practices within their culture by building four critical competencies: Purposeful Leadership, Employee Engagement, Compelling Brand Values, and Customer Connectedness. The firm’s ongoing research identifies leading and emerging best practices across a wide range of activities for engaging the hearts and minds of customers, employees, and partners.