Let's Get Personal! Webinar (04/02/20)

Organizations everywhere are trying to set themselves apart and the library world is no different – or at least we shouldn’t be. Just a decade or so ago, we didn’t worry about “competition,” but now it’s rampant. Bookstores, online resources, Smartphones, even Starbucks! All are competing for “our customer.” 

What can we do to make sure our patrons remain loyal to us and realize our value? How can we make our customers feel so special, they can’t wait to return? How do we make sure we don’t tend to lump them into a big group called “our customers”?

In this 60-minute webinar, we’ll look at how personalization may be one key that can help us remain first in our customers’ hearts in today’s competitive environment.  

Virtual Trainer: Linda Bruno

Linda has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between!

Linda received he r MBA from the University of Florida and has years of experience in hands-on management positions. She develops her workshops based on solid research and – more importantly – real-life application. Linda is also certified with DDI and Achieve Global.

This is an online class. Access information will be emailed one week ahead.

Cost: NEFLIN classes are free of charge for Florida library staff. Registration is required for all classes and NEFLIN members get priority.