When

Wednesday, August 9, 2017 from 6:30 PM to 9:00 PM CDT
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Where

Veterinary Specialty Center 
1515 Busch Parkway
Buffalo Grove, IL 60089  

 
Driving Directions 

Contact

Kathy Mordini 
Veterinary Specialty Center 
847-459-7535, ext. *1513 
 
 

Client Service: The Good, the Bad and the Ugly 

Jayme Richardson, CVPM, Project Manager
Veterinary Specialty Center
Jenny Wiltse, Client Service Manager
Veterinary Specialty Center

Veterinary Specialty Center will host a two hour client service continuing education evening that will focus on a variety of topics and challenges that our practices face each day.

  • Critical Conversations: Laying the Course for Success
  • The Perception of Value: Knowing When to Set Boundaries
  • Firing Clients: Is the Customer Always Right?
  • Protecting Your Practice: The Importance of Detailed Documentation
  • Reputation Management: Tips to Responding to Online Reviews

This will be a combination lecture/roundtable discussion featuring Jayme Richardson, Certified Practice Manager, Project Manager, and Jenny Wiltse, Client Services Manager. Jayme also was the practice manager at VSC at Illinois.

 

Wednesday, August 9th
Dinner at 6:30 pm
Lecture from 7-9 pm

Veterinary Specialty Center
1515 Busch Parkway, Buffalo Grove, IL 60089
Open to all veterinary staff
Race approval pending for 2 credit hours* 

No cost to doctors, technicians and staff from our referring veterinary clinics

Lecture is Sponsored by

* RACE approval pending for 2 hours of continuing education credit in jurisdictions which recognize AAVSB RACE approval. However, participants should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of delivery of continuing education.