Victims, Survivors and Navigators: How to Work with Three Types of Clients
Befuddled by clients that are just plain stuck and resistant to moving on? Rick will introduce us to the "Victims, Survivors and Navigators" model and discuss how he developed it. We will learn valuable guidelines for dealing with change and how to successfully work with clients in the Victim and Survivor modes.
Rick McKnight, PhD is the author of Victim, Survivor or Navigator: Choosing a Response to Workplace Change and co-author of Leading Strategy Execution. Rick consults to CEOs, top leaders and their teams. For the five years prior to founding McKnightKaney, a strategy consulting group, he was Vice President of Organizational Consulting at Right Management. Learn more at www.mcknightkaney.com.
Rick, an experienced executive coach, is dedicated to supporting individuals and organizations as they make accelerated change. He is a member of the Harvard Business Review Advisory Council and writes a monthly column for the Philadelphia Business Journal.
Rick holds a doctorate in Organizational Psychology from Temple University.
Read my columns in the Philadelphia Business Journal: http://www.mcknightkaney.com/