Creating a Culture of Customer Service: The FISH Philosophy
Cost: $75/person
Target Audience: Managers at all levels, human resources staff, and planners
Inspire staff, create a work culture that promotes strong relationships and outstanding service, and better equip your organization to face challenges.
You will:
- Learn about the philosophy. It all started with a fish market in Seattle. Today, major corporations, schools, hospitals, airlines like Southwest, and non-profit organizations have embraced the FISH philosophy.
- Learn about the four major principles. You will understand what these are and how they will help your organization form more connected teams, better communication, extraordinary service and higher retention rates.
- Understand how to implement the FISH philosophy. You will receive samples of tools to help implement FISH and how to develop and adapt them for your organization.
- Learn how to sustain the culture FISH creates. Learn how to use orientation, ongoing training and education, leadership retreats, performance evaluations and the power of stories to continue to reinforce and support the FISH culture.
Presented by: Lorie C. Martiska, MS, has worked with health and human service organizations for over 25 years to help achieve outstanding customer service, employee satisfaction, community, media and donor relations. She has a Bachelor’s degree in Education and a Master’s Degree in Communications. She currently works as Vice President of Advancement at The Bridge of Central Massachusetts.