IS360 delivers best-in-class information technology solutions.
Please join IS360 and industry leaders Microsoft, Interactive Intelligence, LifeSize, ADTRAN and Plantronics. (Oh, and have a little fun doing IT!)
We are in a tremendous period of social and business transformation and the need for greater collaboration and communication is being fueled by the desire and ability to seize the moment of opportunity. Enabling the convergence of multiple communications technologies through Unified Communications has provided organizations greater productivity capabilities while at the same time facilitating cost-cutting consolidation of previously separate systems.
Microsoft Lync is an enterprise-ready unified communications platform where users can keep track of their contacts' availability; send an IM; start or join an audio, video, or web conference; or make a phone call-all through a consistent, familiar interface. Lync integrates seamlessly with Microsoft Office and other existing tools and systems, and can replace or enhance your existing IP PBX system. This can lead to improved productivity, increased mobility, and faster responses for customers, partners, and employees. Other benefits may include smoother deployment, easier management, and lower cost of ownership.
You recognize Microsoft Lync Server 2010 as a valid PBX replacement option, but your company has a contact center on a traditional PBX. What are your options? Can Lync meet the needs of the contact center, or do your advanced reports and powerful routing algorithms require a boost?
CIC from Interactive Intelligence inherently streamlines and speeds service processes with its all-in one software platform for multichannel interactions, available as a cloud-based service, on-premise, or as a managed service. CIC empowers agents with a rich, intuitive desktop client to deliver service with pinpoint precision.Integrating Microsoft Lync 2010 with the Customer Interaction Center (CIC) software extends the reach of both solutions in the contact center and enterprise-wide. To provide superior customer care, agents and knowledge workers connect via a common user directory and choice of collaboration channels - they unify to become the right resource with the right answer at the right time, transparently, seamlessly, instantly.
LifeSize UVC Video Engine for Microsoft Lync works together with LifeSize 220 Series and LifeSize Passport room-based video systems to deliver the highest quality, most flexible and most cost-effective solution for continuous-presence HD video calls with Microsoft Lync.Collaborate seamlessly with native Lync integration of LifeSize video systems, ensuring simple, easy setup and use.
ADTRAN In today's "always connected" culture, more and more organizations are allowing their employees to bring personal mobile devices such as tablets, smartphones, e-readers, netbooks, and laptops, adding to the existing office wireless phones, headsets, laptops, and more, which in result flooding the network. All devices compete for an increasingly scarce resource - the Wi-Fi network. IT was already challenged by 802.11n data rates, bandwidth hungry applications and a proliferation of Wi-Fi devices.
Plantronics Microsoft Lync 2010 ushers in a new connected experience transforming business communication. Microsoft customers turn to Plantronics - Communications Technology Partner of the Year Finalist in 2012 - for audio devices that connect, collaborate, and engage. Don't miss the opportunity. Learn from the experts and have a fun evening doing IT! |